General Troubleshooting
Commands Not Working
Transformer/Controller Not Online
Locating Missing Lights & Zones in the Haven App
9 Series / 9 Series Pro Troubleshooting
Lights Not Responding to Commands
Lights Not Working At All
No LED Lights on Transformer
X Series Troubleshooting
Lights on entire channel not coming on at all, creating weird rainbows, or entire run is blue and will not change
Lights on channel work correctly up to a point and then are blue or will not change after that point
Stratus Troubleshooting
Zone Will Not Turn Off
Submit a Support Ticket
We will contact you after we receive the below form. In the mean time we highly recommend you revew the troubleshooting guides above. Many times this will save you tons of time. Also, you can google "Haven Lighting" and then your issue and there is likely a video to solve your issue.