Troubleshooting

Commands Not Working
(9 Series / 9 Series Pro / 6 Series / Q Series / K Series)

Follow the flow chart below to troubleshoot this issue:

Lights Not Responding to Commands
(9 Series / 9 Series Pro)

Follow the flow chart below to troubleshoot this issue:

Lights Not Working At All
(9 Series / 9 Series Pro)

Follow the flow chart below to troubleshoot this issue:

No LED Lights on Transformer
(9 Series / 9 Series Pro)

Follow the flow chart below to troubleshoot this issue:

Transformer/Controller Not Online

Follow the flow chart below to troubleshoot this issue:

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